ADVISORY
ASSESS • REALISE • CHANGE
ARC Advisory legal terms for the Website
Terms & Conditions of Use
By accessing and using this website, you acknowledge and agree to the following Terms & Conditions of Use. If you do not agree with these terms, please refrain from using this website.
Use of This Website
Access to and use of this website is subject to all applicable laws and regulations. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use and enjoyment of this website by others.
Intellectual Property
All content on this website, including text, frameworks, service descriptions, graphics, logos, visuals, and other materials, is the property of ARC Customer Experience Advisory W.L.L. unless otherwise stated.
You may view, download, or print content from this website for your own personal or internal business reference only. You may not copy, reproduce, modify, distribute, publish, sell, license, create derivative works from, or use any website content for commercial or public purposes without prior written permission from ARC Customer Experience Advisory W.L.L.
The ARC Advisory name, logo, brand identity, and any proprietary frameworks, including the TRUTH Framework, may not be used without prior written approval.
Website Information
The information provided on this website is for general information purposes only. While reasonable care is taken to keep the information accurate and up to date, ARC Customer Experience Advisory W.L.L. makes no warranties or representations, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the website or the information contained on it.
Nothing on this website should be interpreted as professional advice specific to your organisation, business, or circumstances. Any reliance you place on the information provided is strictly at your own discretion.
No Guarantees
ARC Customer Experience Advisory W.L.L. provides advisory, consulting, transformation, customer experience, and related professional services. While ARC Customer Experience Advisory W.L.L. works with clients to identify opportunities, strengthen execution, and support measurable impact, no specific business, financial, operational, or commercial outcome is guaranteed unless expressly agreed in writing as part of a separate client agreement.
Limitation of Liability
ARC Customer Experience Advisory W.L.L. will not be liable for any direct, indirect, incidental, consequential, or special damages arising from or connected with your access to, use of, or inability to use this website, including any reliance placed on the information provided on the website.
ARC Customer Experience Advisory W.L.L. does not warrant that this website will be uninterrupted, error-free, secure, or free from viruses or other harmful components. Users are responsible for taking appropriate precautions to protect their own systems and data.
Third-Party Links
This website may contain links to third-party websites or resources. These links are provided for convenience only. ARC Customer Experience Advisory W.L.L. is not responsible for the content, accuracy, security, availability, or practices of any third-party websites. Accessing third-party links is at your own risk.
Enquiries and Communications
Any information you submit through this website, including contact forms or enquiry details, should be accurate and provided voluntarily. Submission of an enquiry does not create a client, advisory, consultancy, or contractual relationship unless and until a separate written agreement has been entered into between you and ARC Customer Experience Advisory W.L.L.
Changes to These Terms
ARC Customer Experience Advisory W.L.L. reserves the right to amend or update these Terms & Conditions of Use at any time without prior notice. By continuing to use this website after any changes are made, you accept and agree to the revised terms.
Unauthorised Use
ARC Customer Experience Advisory W.L.L. reserves the right to take appropriate action in response to any unauthorised use of this website, its content, brand, intellectual property, systems, or materials, including restricting access where necessary.
Governing Law
These Terms & Conditions of Use shall be governed by and interpreted in accordance with the laws of the Kingdom of Bahrain, unless otherwise required by applicable law.
Data Privacy Notice
Your privacy is important to us. This Data Privacy Notice explains how ARC Customer Experience Advisory W.L.L. collects, uses, stores, and protects personal information that you may provide when using this website or contacting us directly.
By using this website or submitting your information through it, you acknowledge that you have read and understood this Data Privacy Notice.
1. Information We May Collect
We may collect personal information that you voluntarily provide to us, including:
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Your name
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Email address
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Phone number
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Organisation or company name
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Job title
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Enquiry details or message content
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Any other information you choose to provide when contacting us
We may also collect limited technical information when you visit our website, such as:
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IP address
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Browser type and version
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Device type
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Operating system
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Pages visited
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Date and time of visit
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Time spent on the website
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General website usage information
This technical information helps us understand how visitors use the website and how we can improve its performance, content, and user experience.
2. How We Use Your Information
We may collect and use your personal information for the following purposes:
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To respond to your enquiry or request
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To communicate with you about ARC Customer Experience Advisory W.L.L.’s services
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To provide information, proposals, or professional services you have requested
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To manage client or prospective client relationships
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To improve our website, services, and communications
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To maintain internal records
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To comply with legal, regulatory, or professional obligations
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To protect our legal rights and business interests
We will not use your personal information for purposes that are incompatible with those listed above.
3. Legal Basis for Processing
Where applicable, we process your personal information on one or more of the following bases:
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You have provided your consent
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Processing is necessary to respond to your request or take steps before entering into a professional engagement
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Processing is necessary for the performance of a contract or service agreement
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Processing is required to comply with a legal obligation
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Processing is necessary for legitimate business interests, such as managing enquiries, improving services, or protecting ARC Customer Experience Advisory W.L.L.’s legal rights
Where we rely on your consent, you may withdraw that consent at any time by contacting us.
4. Sharing Your Information
ARC Customer Experience Advisory W.L.L. does not sell, trade, or rent your personal information.
We may share your personal information only where necessary with:
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Service providers who support our website, email, hosting, analytics, IT, or business operations
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Professional advisers, such as legal, accounting, or compliance advisers
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Contractors or partners involved in delivering services, where relevant and appropriate
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Regulatory authorities, courts, or law enforcement bodies where required by law
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Third parties where necessary to establish, exercise, or defend legal rights
Where we use third-party service providers, we expect them to handle personal information securely and only for the purpose for which it was shared.
No mobile information, messaging opt-in data, or consent related to text messaging will be shared with third parties or affiliates for marketing or promotional purposes.
5. Data Retention
We will retain your personal information only for as long as reasonably necessary for the purposes for which it was collected, including to respond to enquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and protect our legal rights.
When personal information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it.
6. Data Security
We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted through this website or by email.
7. Your Rights
Depending on applicable law, you may have the right to:
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Request access to the personal information we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of your personal information
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Restrict or object to certain processing activities
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Withdraw consent where processing is based on consent
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Request that we stop sending you marketing communications
To exercise any of these rights, please contact us using the contact details provided on this website.
8. Marketing Communications
We may contact you with information about ARC Customer Experience Advisory W.L.L.’s services, insights, events, or updates where you have expressed interest or where it is otherwise lawful to do so.
You may opt out of marketing communications at any time by contacting us or using any unsubscribe option provided in the communication.
9. Cookies and Website Analytics
This website may use cookies or similar technologies to improve user experience, understand website performance, and analyse visitor behaviour.
Cookies are small data files stored on your device. You may be able to disable cookies through your browser settings, although this may affect how the website functions.
10. Information from Third Parties
If you provide us with personal information about another person, you confirm that you have the right or authority to do so and that the person has been informed of how their information may be used.
If we receive personal information about you from a third party, we will handle it in accordance with this Data Privacy Notice.
11. Data Breaches
In the event of a data breach involving personal information, ARC Customer Experience Advisory W.L.L. will take appropriate steps in accordance with applicable data protection laws, including notifying relevant authorities or affected individuals where required.
12. Complaints
If you have any concerns about how your personal information has been handled, please contact us first so that we can review and respond to your concern.
You may also have the right to contact the relevant data protection authority if you believe your rights have been breached.
13. Changes to This Notice
ARC Customer Experience Advisory W.L.L. may update this Data Privacy Notice from time to time to reflect changes in legal requirements, business practices, or website functionality.
The updated version will be posted on this website. Continued use of the website after any changes are posted will indicate acceptance of the updated notice.
14. Contact
If you have any questions about this Data Privacy Notice or wish to exercise your rights, please contact ARC Customer Experience Advisory W.L.L. using the contact details provided on this website.